Returns & Refunds
Last updated: August 15, 2026
Response Ready Fire Systems LLC dba EmberHawk Sprinklers ("EmberHawk").
We want you to be sure about this before fire season, not after. If EmberHawk isn't right for your home, send it back.
60 days, no restocking fee
You have 60 days from delivery to return any EmberHawk product for a full refund of the purchase price. There is no restocking fee.
Return shipping is paid by the customer. We'll provide a prepaid label at our discounted commercial rate and deduct the cost from your refund, or you're welcome to ship it back yourself with any carrier that provides tracking.
Test it before you mount it
Hook it to a hose, turn it on, and watch it run. You don't need to mount it to know it works, and a unit that's only been pressure-tested is fully returnable.
Once a unit has been mounted, it's yours. Roof and gutter installation means drilled holes, ladder contact, and scraped powder coat, and we can't resell a unit in that condition. Test on the ground first. If it's not what you expected, it goes back clean.
Returned units must arrive complete and in resellable condition: no drilling, no mounting marks, no gouged finish. Light handling wear is fine.
How to start a return
Email sales@emberhawksprinklers.com or call 877-347-3732, Monday through Friday, 8 to 5 Pacific. Give us your order number. We'll email a return label the same or next business day, with the shipping cost shown up front before you commit.
Pack everything that came in the box: sprinkler head, mounting hardware, fittings. Original packaging is helpful but not required.
Your refund
We refund to the original payment method within 5 business days of the return arriving, less return shipping if you used our label. Your bank typically posts it within another 3 to 5 days.
Original outbound shipping is not refunded.
Damaged or defective on arrival
Don't wait, and don't use the return process. Call us. We ship a replacement immediately at no cost and handle the freight claim ourselves. That's our problem, not yours. You pay nothing, including shipping.
Photograph the damage before unpacking further if you can. It speeds up the claim, but we'll replace it either way.
Warranty replacements
If a product fails under warranty, we cover shipping both directions. Return shipping costs only apply to change-of-mind returns.
What we can't take back
- Products returned more than 60 days after delivery
- Products modified, drilled, cut, or altered from original condition
- Products damaged by misuse, freezing, vehicle impact, or fire exposure
- Products missing components that aren't available separately
If you're not sure whether something qualifies, call. We'd rather talk it through than have you guess.
Exchanges
Tell us what you need instead and we'll ship the replacement right away. You'll be billed or refunded the difference, plus return shipping on the original.
Refused deliveries
If you refuse a delivery or it's returned as undeliverable, we'll refund the product cost less the outbound and return freight we've already paid. Please just call us instead. It's faster and cheaper for both of us.
Questions before you buy
Call 877-347-3732. A real person in Redding, California answers. If you're unsure how many units your water supply can run, use the bucket test or call and we'll walk through it with you.