Shipping Policy

Last updated: August 14, 2026

Free shipping

EmberHawk provides free standard ground shipping on all orders delivered within the contiguous 48 United States. No minimum order.

Shipments to Alaska, Hawaii, Puerto Rico, and other U.S. territories require a freight quote — contact us before ordering. We do not ship internationally, to APO/FPO/DPO addresses, to PO boxes, or to freight forwarders.

Order processing

Orders are processed Monday through Friday, excluding holidays. Standard processing time is one (1) to three (3) business days from the time payment clears. Orders placed after 12:00 p.m. Pacific Time begin processing the following business day.

Transit times

Once shipped, standard ground delivery is typically three (3) to seven (7) business days within the contiguous 48 states, depending on your distance from our Northern California facility. Transit times are carrier estimates, are not guaranteed, and are measured in business days from the ship date — not the order date.

Shipping confirmation and tracking

You will receive tracking information by email once your order ships. Please allow up to 24 hours for tracking to become active with the carrier.

Peak-season and wildfire-event demand

Demand for our Products increases sharply during fire season and following wildfire activity. During these periods, processing times may extend beyond our standard window and specific items may go on backorder. We will notify you if we cannot ship your order within thirty (30) days of purchase, and you may then either consent to the revised shipping date or cancel your order for a full refund. We may also limit order quantities per customer or per household to keep stock available to those in active risk areas.

Address accuracy

You are responsible for providing a complete and accurate shipping address. We ship to the address you enter at checkout. Address changes cannot be guaranteed once an order enters fulfillment. Packages returned as undeliverable due to an incorrect or incomplete address, or reshipped at your request after dispatch, are subject to the charges described in our Refund & Return Policy.

Title, risk of loss, and delivery

Title and risk of loss pass to you upon delivery of the shipment to the carrier at our facility. As a customer accommodation, EmberHawk insures outbound shipments and will file and pursue carrier claims on your behalf provided you report loss or damage in writing within five (5) calendar days of the delivery or expected delivery date, with photographs of the carton, packaging, and contents. Reports made after five (5) days may not be recoverable from the carrier and may be limited to remedies under our Limited Warranty.

Please inspect all shipments on arrival. If a carton shows visible damage, note the damage on the carrier's delivery receipt before signing where possible, and photograph it before opening.

Lost, stolen, and misdelivered packages

Carrier tracking showing "delivered" is treated as proof of delivery. For packages marked delivered but not received, contact the carrier first to open a trace, then notify us. We will assist with the carrier claim but are not responsible for theft after delivery. Consider using a signature-required or held-at-location option for high-value orders.

Split shipments

Multi-item orders may ship in more than one carton, sometimes from different facilities and on different days, at no additional cost to you.

Sales tax

Applicable sales tax is calculated at checkout based on your shipping address and is shown before you complete your order.

Circumstances beyond our control

EmberHawk is not liable for delays caused by carriers, weather, natural disaster, wildfire, road or port closure, labor action, utility or network outage, supplier failure, government action, or other causes beyond our reasonable control.

Questions about an order: sales@emberhawksprinklers.com · 877-347-3732